UPDATES IN RESPONSE TO 2019 CORONAVIRUS DISEASE (COVID-19) PANDEMIC
March 5, 2020
last updated March 25, 2020
The safety of our patients is our primary concern.
In response to the 2019 Coronavirus Disease (COVID-19) pandemic, until further notice, we have made the decision to postpone all routine and non-urgent appointments for at least 6 weeks. During this time, all cancellation and no-show fees will be waived for all patients.
If you receive a phone call or a voicemail from our staff asking you to reschedule your appointment, our physician has reviewed your chart and has deemed your appointment either "routine" or "non-urgent". We ask that you contact us at your earliest convenience to reschedule your appointment.
For all in-office appointments, we will be asking a few preliminary questions prior to seeing you for your scheduled appointments and prior to scheduling new appointments for you.
The questions that will be asked to you are:
1) Are you or any of your close contacts awaiting test results for coronavirus?
2) Have you or any of your close contacts been diagnosed with coronavirus?
3) Have you or any of your close contacts traveled outside of the DC, Maryland, and
Virginia area in the last 2 weeks?
4) Have you or any of your close contacts taken any cruises in the last 2 weeks?
5) Are you or any of your close contacts currently experiencing respiratory symptoms
of fever/chills, shortness of breath, and/or a persistent cough?
We define a "close contact" as anyone that you live with or that you are frequently within 6 feet of through the day.
If you answer "Yes" to any of the above questions, we ask that you please postpone any non-emergency visits with us until your test results are negative, you have been back in the area for a period of at least 2 weeks and/or you remain symptom-free for a period of at least 2 weeks.
Alternatively, depending on your appointment reason, you may be able to utilize our new telemedicine service to be seen by your eye doctor without having to come into the office.
If you have a true medical eye emergency, please call one of our offices to speak with one of our staff members regarding how we can safely triage your symptoms and provide you appropriate care.
We thank you for your patience and understanding.
Northern Virginia Ophthalmology Associates has a zero-tolerance policy for discrimination against our patients or our staff.
Employees and/or patients who make disparaging remarks and/or exhibit discriminatory behavior on the basis of nationality, race, ethnicity, or any other protected status will face consequences of dismissal from the Practice.
We thank everyone in advance for understanding this policy.